The Good Garage Scheme
National scheme to promote Good Garages
The Good Garage Scheme was formed because of the need for effective self-regulation of independent workshops and MOT centres. Motorists can use the website www.goodgaragescheme.com to find a trustworthy garage in their area.
The scheme was launched in 2006 because there was a general view that the motor trade does not offer value for money and is not to be trusted. The Good Garage Scheme requires that its members, which number over 3,000, adhere to a strict Code of Conduct and offer a 50-point Industry Standard Service. This, coupled with a customer feedback system, means that customers have peace of mind when choosing an independent garage.
Garages that join the scheme:
- Adhere to a strict Code of Conduct and pledge to have their customers’ best interests at heart
- Must agree what work needs doing with their customers before it is carried out
- Work to an industry-standard checklist
- Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure
- Are subject to regular mystery shopper-style audits and face expulsion if they break the Code of Conduct
The initiative has gone from strength to strength, with member garages carrying out on average 67,666 services a month, generating over 10,000 feedback cards from consumers per month – allowing the garages a valuable insight into their performance as seen through the eyes of the customer. The Good Garage Scheme takes a strong line with its members and has removed 700 garages from the scheme.